Q - I got a new phone for Christmas and I can no longer access my accounts on mobile banking.
A- Most likely you have too many devices registered for mobile banking. For security purposes, we limit the total number of devices you can access via mobile banking to five devices (per membership account).
Look how quickly the number of devices can add up:
1. Your old phone
2. Your spouse’s phone
3. A tablet
4. Mobile web browser for you
5. Mobile web browser for your spouse
That’s five. Add a new phone (or a new tablet) and you will encounter problems trying to access mobile banking. By limiting the number of devices that can access your accounts we are protecting you from unauthorized access by identity thieves. Simply call the Credit Union and a Member Service Representative can remove an older device so you can use the new one.
It’s also important to remember that every time you register a new device you will be asked to add a one-time PIN (sent via email) to your existing password. This also helps prevent unauthorized access to your accounts. You only have a limited amount of time to use this one-time PIN. If you forget to use it before it expires, you will need to call the Credit Union to have it reset.
