If your wallet is stolen, you’d call us. If you were locked out of your online banking, you’d call us. Here are some other times you should be reaching out to us, but may not think of it:
1. You have a new home or cell phone number, or new email address. We need to update this information on your account so we can reach you if we have questions on your account.
2. You have moved. If you have moved or are planning to move, please notify us of your new address so that we can keep your account information current and up to date.
3. You are traveling internationally. There are countries that are high-risk for credit card fraud, so some transactions are limited. If you let us know where you will be traveling ahead of time, we can make sure your card is ready to go.
4. You are going on vacation. As part of routine security measures, your Visa Credit and/or Debit cards may be flagged for suspicious activity that is out of the ordinary. For this reason, we strongly encourage you to contact us if you plan on using your cards while traveling to avoid any inconvenience.
5. You are getting married or divorced. If you recently got married, you will need to change your name on your account(s). If you are getting divorced, you may want to set up accounts in your own name.
6. You are changing employers. Your work email or phone number may be on your account. Also, if you are receiving direct deposit, contacting the Credit Union with this information will let us know to look out for something new. We can even help set up your new direct deposit.
7. You are changing homeowners or auto insurance, and you have a loan with the Credit Union. Many times, we will receive a cancellation notice because a Member switched insurance companies. If we are not notified of this change, we will assume your insurance coverage was canceled. By making us aware of this change, we will know to be looking for the new insurance coverage.
8. You are worried you are going to have a problem making your Credit Union loan payments .We understand that the economy has had a profound effect on many people’s finances. Many individuals have experienced a reduction in hours at work or a layoff. We encourage all Members who may be experiencing any kind of financial distress to contact us as soon as possible. Everyone’s situation is different and we will attempt to develop a solution to fit your individual needs.
No comments:
Post a Comment